Confidentiality policy

DATA PROTECTION STATEMENT
 

This Privacy Policy aims to inform users of the website www.closetgeneve.com (hereinafter the “Site”) about how their personal data is collected, used and protected by Closet.

1. Data Controller

The data controller is:

Closet – sole proprietorship
Victoria Uldry
10 Chemin d’Amon
1936 Verbier
Switzerland
Email: info@closetgeneve.com
Phone: +41 79 525 07 54

2. Personal Data Collected

Closet may collect the following categories of personal data:

a) Identification data

• first name

• last name

• postal address

• email address

• phone number

b) Order and sales data

• items purchased or listed for sale

• order history

• amounts paid

• delivery information

c) Payment data

Payments are processed by secure external service providers (Datatrans, Twint, Heylight, credit card, bank transfer).
Closet does not store full credit card details.

d) Technical data

• IP address

• browser type

• connection data

• cookies

e) Specific documents (if applicable)

In case of suspected fraud or for security reasons, Closet may request:

• a copy of an identity document

• proof of address

These documents are used solely for verification purposes and are deleted once verification has been completed.

3. Purposes of Data Processing

Personal data is processed for the following purposes:

• management of user accounts

• processing of orders and sales

• organization of deliveries and returns

• customer service and communication

• payment processing

• fraud prevention and security

• compliance with legal and accounting obligations

• sending newsletters (if consent has been given)

• improvement of the Site and services

4. Legal Basis for Processing

Data processing is based on:

• performance of a contract (sale, delivery, payment)

• user consent (newsletter, non-essential cookies)

• legal obligations (accounting and tax law)

• legitimate interest (security, fraud prevention, service improvement)

5. Recipients of Data

Personal data may be shared with the following service providers:

• payment service providers (Datatrans, Twint, Heylight, banks)

• delivery service providers (Swiss Post)

• technical service providers (hosting, IT maintenance)

• newsletter service providers

• competent authorities where legally required

Personal data is never sold to third parties.

6. International Data Transfers

Some service providers may be located outside Switzerland or the European Union.
In such cases, Closet ensures that appropriate safeguards are in place in accordance with applicable data protection laws.

7. Data Retention Period

Personal data is retained for the following periods:

• order and accounting data: 10 years (Swiss legal obligation)

• user account data: as long as the account is active

• newsletter data: until unsubscribe

• contact data: for the time necessary to process the request

• identity documents: deleted after verification

• cookies: according to their respective lifespan

8. User Rights

In accordance with applicable law, users have the following rights:

• right of access to their data

• right to rectification

• right to erasure

• right to restriction of processing

• right to object to processing

• right to data portability (where applicable)

• right to withdraw consent at any time

• right to lodge a complaint with the competent authority

Swiss supervisory authority:
Federal Data Protection and Information Commissioner (FDPIC)
https://www.edoeb.admin.ch

Requests may be sent to:
info@closetgeneve.com

9. Cookies

The Site uses different types of cookies:

• technical cookies necessary for the operation of the Site

• analytics and statistics cookies

• functional cookies

When visiting the Site for the first time, a cookie banner allows users to accept or refuse non-essential cookies.

Users may also configure their browser settings to block cookies.

10. Data Security

Closet implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or disclosure.

Payments are secured by specialized providers using encryption systems.

11. Use of Photos and Content

By publishing photos and item descriptions, the Seller grants Closet a non-exclusive, free and worldwide license to use such content for the operation of the Site and the promotion of Closet’s services, for the duration of their publication and archiving.

12. Changes to the Privacy Policy

Closet reserves the right to modify this Privacy Policy at any time.

The version in force is the one published on the Site.
Users are encouraged to consult it regularly.

13. Contact

For any questions regarding data protection:

Closet – Victoria Uldry
10 Chemin d’Amon
1936 Verbier
Switzerland
Email: info@closetgeneve.com
Phone: +41 79 525 07 54