Confidentiality policy

DATA PROTECTION STATEMENT
 

1. SCOPE AND PURPOSE
The purpose of this data protection declaration is to inform all users, buyers, and sellers of the www.closetgeneve.ch website about the nature of the data collected by the site and the purpose of the data.

Given the purpose and mode of operation of the site, the site may collect and process personal data of its users, ensuring compliance with data protection provisions.

This privacy statement supplements the general conditions of use of the site.


2. SOURCES OF DATA
The website only collects personal data as soon as the user communicates them to it. This is notably the case in the following examples:

User request: when a user contacts the site personally by email, telephone, or via the contact form available on the site.
User request: when a user contacts the site personally by email, telephone, or via the contact form available on the site.
Order via the Site as a guest: when a user purchases an item on the site, he must give a certain amount of information.
The data sources mentioned are specified below.

2. 1 USE OF COOKIES
The site uses cookies. Depending on the case, cookies are stored temporarily or permanently. They do not collect any personal data. Cookies make it possible to collect statistics on the use of the site, which will be used for internal analyses and constant improvements. At any time, the user can deactivate cookies via his browser.

2.2 CONTACT BY EMAIL, TELEPHONE AND VIA THE CONTACT FORM
At any time, the user may contact the site by email at info@closetgeneve.ch, by telephone at +41792647253 or via the site's contact form. This form is used to collect suggestions and questions from users and is accessible at the following URL: https://www.closetgeneve.ch/contact.

To be able to send the contact form, the user must provide the following information:
- First name;
- Last name;
- Email address;

2.3 COMMAND VIA THE SITE AS A PROMPT
The site allows users to purchase fashion items as a "guest." No customer account is created for this ordering option, but the ordering and payment processes can still be completed.

The following items must be completed:

For the delivery address:
- First name;
- Last name;
- Email;
- Address;
- ZIPCODE;
- City ;
- Telephone (optional) ;

The delivery address may differ from the billing address. In this case, the following data of a second person (recipient of the shipment) must be provided :
- First name;
- Last name;
- Email;
- Address;
- ZIPCODE;
- City.

All the data mentioned are essential for the timely processing of the order.

2.4 PAYMENT
The user can opt for payment by credit card or via the payment platform PayPal. Both payment methods are secure. Users' bank details are only stored at the time of payment.

2.5 OTHER SOURCES
Through certain activities on the site, the following data is also collected:
- A history of exchanges between the website and the user;
- A history of orders and sales on the website;
- A history of financial or accounting operations carried out on the website;
- A copy of a proof of address, an identity document, or any other document that specific users will have chosen/accepted to provide us depending on the activity.


3. PURPOSE OF THE USE OF THE DATA
The data mentioned are collected only for the purposes for which they are communicated. The time personal data is kept will vary according to the purpose of collection. Thus, the data is kept for a defined period of time necessary to achieve the described purpose. By default, when this purpose is achieved, and no legal or regulatory obligations have to be complied with, the data are deleted from the system or made anonymous.

The site uses the data as follows.

 3.1 CUSTOMER SERVICE IN GENERAL
In order to provide a targeted response to requests, complaints, and returns from users of the site, the requests are transmitted internally to the competent services, by mail or email, and are processed there. At the end of the processing, the data collected is used to guarantee a specific response to the user concerned.

3.2 NEWSLETTER
If a user has subscribed to the site's newsletter, the data (and in particular the email address) is used to send the site's standardized newsletter at irregular intervals. The purpose of the newsletter is to inform subscribers about news from the site. Each newsletter sent by the site includes an unsubscribe link, which allows a user to unsubscribe at any time. No analysis of personal data is carried out through our newsletter.

3.3 PROCESSING OF ORDERS ON THE SITE
The site collects the data mentioned in sections 2.3 and 2.4 in order to be able to process user orders. The delivery address is necessary for the shipping process. The billing address is used to create a customer invoice or to make payment by credit card.

In principle, the further processing of this data is done on an aggregated basis and is used for internal analyses (ranking, best sales). The accounting processing of the data is based on the legal basis of CO and is used for ordinary accounting.

3.4 SECURITY AND FRAUD
Personal data, in particular contact details, proof of address or identity document, may be used for fraud detection and protection purposes, in the interest of users and the site.

Certain information is also used to secure the site, in particular, for technical purposes.

3.5 PAYMENT
Information on means of payment shall not be stored and shall be transmitted directly to the chosen payment service provider. This information is necessary for the payment of the order or restitution. When using one of the payment service providers offered by the site, their data protection provisions apply.

In the case of a refund to a seller, the bank details are necessary for the transfer of funds to be carried out. This information is secured in the database.

4. USER RIGHTS
 
4.1 INFORMATION AND CORRECTION
At any time, a user has the right to know whether data concerning him/her is being processed and in what form. A user may also request that such data be corrected or supplemented.

4.2 DELETION OF DATA
A user has the right to object to the mentioned collections of data or to request the deletion of data that the site has already collected.

Due to legal or contractual provisions, the site must comply with certain conservation obligations. If this is the case, consultation of the data is limited or prohibited. If the data is deleted, certain services on the site can no longer be used.

4.3 RIGHT OF OPPOSITION
The user may revoke his approval to the processing of the data. As in the case of the deletion of data, the user must then be aware that he will no longer be able to use certain services of the site.

4.4 REVOCATION OF APPROVAL
The user may revoke his approval to the processing of the data. As in the case of the deletion of data, the user must then be aware that he will no longer be able to use certain services of the site.

4.5 RIGHT OF COMPLAINT
If necessary, a user has the right to make a complaint regarding the processing of data. The appeal must be lodged with the competent supervisory authority. In Switzerland, the Federal Data Protection and Information Commissioner (FDPIC) is the competent data protection authority (www.edoeb.admin.ch/edoeb/fr/home.html).


5. DISCLAIMER OF LIABILITY
Ms. Victoria ULDRY declines any responsibility for the accuracy, precision, topicality, reliability, and completeness of the information made available. Liability claims against the site for material or immaterial damages resulting from the use or non-use of published information, misuse of the connection or technical problems are also excluded.

Visiting the website, using the information contained therein and the offers made therein is at your own risk and responsibility.

Liability is also excluded for loss of profit, Internet malfunctions of any kind (interruption of operations, malfunctions, viruses, harmful components, terrorist acts, etc.), misuse by third parties (consulting data, copies, etc.) or loss of programs or other data in your information systems. These exclusions apply even if the site draws attention to the risk of such damage.


6. COPYRIGHT
Copying, using, and modifying the contents of the site, even partially, requires the written agreement of Ms. Victoria ULDRY.


7. RESPONSIBILITY AND CONTACT INFORMATION
Unless specifically provided otherwise, Ms. Victoria ULDRY is responsible for the processing described. In case of questions, requests for deletion of your data or remarks, please contact customer service :

Closet Geneva
35B Avenue de Miremont
1206 Geneva

Phone number: +41792647253
Opening hours: Monday to Friday: 9:00 am - 6:00 pm
Email: info@closetgeneve.ch


8. AMENDMENTS
Ms. Victoria ULDRY reserves the right to modify this data protection declaration at any time. In the event of modification of its contents, the new version of the declaration is published on the site. It is the responsibility of the user to consult the latest version in force. Mrs. Victoria ULDRY, therefore, recommends consulting the data protection declaration regularly.